Vacation pay, your way

Vacation pay is held on behalf of LiUNAcare Local 183 members and paid from LiUNAcare annually in the month of June. However, if you prefer to receive payouts throughout the year, there are two easy ways to apply:

  1. Complete and submit an online application using the Vacation Pay Submission Tool or
  2. Print and complete a Vacation Pay Withdrawal Application form and submit by

If you notice any discrepancies with your vacation pay amount, please print and complete a Vacation Pay Problem form and submit, along with copies/scans of pay stubs for all work months, via email, fax or mail.

Expedited healthcare enhanced

We’ve upgraded your QuikCare Platinum program to provide you with even better access to expedited healthcare. We’ve added five additional specialties, two additional diagnostic tests, surgeries, and addiction treatment to help you avoid wait times. You can get treatment in days or weeks, compared to months under normal circumstances.

Designed specifically for LiUNAcare Local 183 members, this upgraded program allows you access to all the diagnostics and specialists currently available to you, plus a variety of new services including immediate access to Inpatient and Outpatient services. For details, download the fact sheet and call 1-844-900-8357 to speak directly to our Case Management team.

Put your mind at ease with online mental health support

As a member of LiUNAcare Local 183, you and your eligible dependents get free access to LiUNAcare mHealth – a secure, confidential and user-friendly online platform you can turn to for educational material and real-time virtual therapy.

Once you’ve downloaded the app, you’ll find a breadth of assessment and treatment resources at your fingertips, including:

  • Videos and podcasts available in our mental health knowledge forum and library
  • Proprietary diagnostic and statistical mental health assessment tool
  • Convenient online therapy with a therapist of your choice – at absolutely no cost to you
  • Virtual psychiatric collaboration for cases requiring additional support

Meet life’s challenges head on with the support of qualified professionals. Register now!

Your new on-demand virtual healthcare solution

Have a health question or concern? Our virtual care app is designed to address your healthcare needs via secure text and video chat — anytime, wherever you are.

The LiUNAcare vCare platform provides you and your family with 24/7, personalized medical support wherever you are. Connect instantly with Canadian healthcare for your primary health questions and concerns.

  • Unlimited virtual consultations via secure text and video chat, 24/7
  • Convenient, bilingual primary and mental health care
  • New and refill prescriptions, specialist referrals, and lab requisitions
  • Coverage for you and your eligible dependents
  • Virtual follow-ups with no appointments required
  • Health record on the platform, with updates sent to your family doctor with your consent

Avoid visits to walk-in clinics or emergency rooms for non-emergency issues such as:

  • Infections, rashes and skin irritations
  • Anxiety and depression
  • Stomach and digestive issues
  • Cough, cold and flu
  • Weight loss counselling and smoking cessation

And much more!

Don’t wait until you’re sick! Activate your account now to be ready when the need arises. Get started today!

Please note: Specific cases will require an in-person medical appointment at the discretion of our healthcare providers. This service is not for emergencies — for emergencies, please call 911 or go to the nearest emergency room. Our clinicians cannot complete Workers’ Compensation forms or sick notes for more than three days.

Submitting a claim? There’s an app for that

Submitting and tracking medical and dental claims is now quicker and easier than ever thanks to LiUNAcare Local 183 eClaims, an easy-to-use app that lets you:

• Submit multiple receipts from a single provider in one claim
• Receive automatic notifications when your claims are under review
• Get real-time status updates on claims submitted
• View your claims history
• And more

Ready to get started? Check out the video:

App overview video thumbnail

Download the LiUNAcare Local 183 eClaims app from the App Store or Google Play and follow the registration instructions. Make sure you have your Member Advantage Photo Card handy as you’ll be asked to provide your group number (the first six digits on your card) and certificate number (the remaining 10 digits).

Prefer to register using your computer?

That’s easy enough. Just click on the eClaims link in the top right corner of your screen, click Register account, and follow the steps.

Once you’ve registered, you’ll be able to view your monthly eligibility for benefits by clicking on the Profile icon and selecting My account. This is where you’ll also find a digital copy of your Member Advantage Photo Card for future reference.

Want to submit a medical or dental claim online?

Let’s do this! Simply log into your eClaims account and click Submit a claim. You’ll be asked to provide the details of your claim and upload a photograph of your receipt. Make sure your receipt includes the patient’s name, as well as the service provider’s name, address and registration number.

If you’re submitting a claim for a service requested by a doctor’s referral, you’ll need to provide a copy of that referral. There are two ways you can do this: either upload a photo of the referral letter along with a photo of your receipt, or send a copy of it to Member Services by email or fax. If you choose to send it to Member Services, be sure to include your LiUNAcare Local 183 certificate number (the last 10 digits on your Member Advantage Photo Card).

Need to submit several receipts?

No problem. You can submit multiple receipts in a single claim provided that all of the receipts come from the same provider. If you have several receipts to submit for services provided by different providers, you’ll need to submit separate claims for each provider.

Want to know the status of a payment?

Provided you’ve submitted your claim correctly, you can look forward to receiving payment within three to five business days. Payment will arrive by mail in the form of a cheque, unless you’ve set your eClaims account up for Electronic Funds Transfer.

Of course, you can check on the status any time. Simply click on the History tab in the main menu and you’ll see a list of all previously submitted claims and their respective statuses. If you want to view an explanation of benefits for a specific claim, select that claim from the list and then click EOB.

With the LiUNAcare Local 183 eClaims app, submitting an online claim is a snap!

LifeJourney and vCare

Member Family Assistance Program (MFAP)

As part of your benefit plan, LiUNA Local 183 members now have access to LifeJourney, a new way to approach Member Family Assistance Programs (MFAP). It’s a single, integrated virtual service that provides you with 24/7 access to immediate, compassionate care directly through the vCare app.

LifeJourney works with vCare to have all your wellness resources in one place — your primary care and MFAP in one convenient app. Once you’ve activated your vCare account, you will also have access to your extended LifeJourney resources.

With LifeJourney, you and your eligible dependents will have access to a variety of resources to help with a wide range of challenges: legal and financial assistance, nutritional consultations, mental health support, and virtual care.

For more information check out the fact sheet, download the vCare app or call 1-800-254-7223.

2024 Scholarship Applications

A high-quality, post-secondary education creates opportunities that can lead to greater personal fulfilment in life. That’s why LiUNA Local 183 created the LiUNA Local 183 Scholarship Trust Fund…

PocketPills Pharmacy at your fingertips

Stay home and stay healthy with PocketPills home delivery pharmacy, the new app and website to refill, renew and manage your family’s prescriptions — sent directly to you!

Get the benefit of a pharmacist actively managing your health condition, just like you do when you pick up in store, but PocketPills makes prescription management even more convenient.

  • Easy access to all of your prescription information, including which medications you’re taking, how many refills remain, and your medication history.
  • Expedited delivery at no cost to you. Same-day delivery is currently available in select cities across Canada.
  • No need to organize your pills — your medication will arrive in single-dose packets that have been time- and date-stamped. The same can be done with vitamins and supplements.
  • Never worry about running out of medication. PocketPills works with prescribing doctors to ensure you receive your refills in a timely manner.
  • Pharmacists are available by chat, email, text or phone, to answer any questions you may have about prescriptions, side effects, interactions with other medications and more.
  • PocketPills offers exceptional savings through low markups on prescription drugs, formulary management, and a flat $7 dispensing fee.

Download the app or use PocketPills online and bring the pharmacy right to your doorstep.

Important Member Advantage Photo Card Reminder

New Member Advantage Photo Cards were mailed to all eligible LiUNA Local 183 members and their eligible spouses on August 1, 2020. These new cards replace all previous versions of benefit cards.

If the latest card you received does not have a photograph, you are required to either have your photo taken at your local LiUNA Local 183 office OR submit your own photo through our secure Member Card Photo Submission page. The same applies to all eligible spouses or common law partners.

To have your photo taken:

Due to Covid-19 restrictions, please confirm that your nearest LiUNA Local 183 office is open. Please note, all members and eligible spouses will be required to show their Member Advantage Photo Card, as well as a piece of government-issued photo ID, e.g. current driver’s license, passport or health card.

  • Barrie — 64 Saunders Road, Barrie ON L4N 9A8
    Phone: 1-888-378-1183
  • Cambridge — 510 Collier MacMillan Drive, Cambridge ON N1R 6R5
    Phone: 1-866-411-2999
  • Cobourg— 560 Dodge Street, Cobourg ON K9A 4K5
    Phone: 1-866-261-1183
  • Kingston — 145 Dalton Avenue, Unit 1, Kingston ON K7K 6C2
    Phone: 613-542-5950
  • Toronto — Closed due to Covid-19 restrictions. Please submit your photo(s) as noted below.

To submit your own photos:

Please visit the secure Member Card Photo Submission page.

All members and eligible spouses will be asked to upload a recent photograph, as well as a photograph or scan of their Member Advantage Photo Card and a piece of government-issued photo ID, e.g. current driver’s license, passport or health card.

If you have not received your new Member Advantage Photo Card or if you have any questions, please call us at 1-888-790-3534 or email us at info@liunacare183.com.

New online payment option for self pay provisions

Should your coverage terminate because you are unemployed and have recall rights you will be given the option to continue your coverage by making self-payments to the Members Benefit Fund.

And, you can now make payments online through your financial institution. It’s as simple as paying a bill from the comfort of your home.

Please allow 48 hours to process your payment.

  1. Log into your online banking institution.
  2. Navigate to “Pay Bills” page.
  3. Select “Add Payee” and search for Local 183 Members’ Benefit Fund and “Select”.
  4. Under Account Number, include your full Benefit Card Number as displayed on your Member Advantage Photo Card.
  5. Select “Pay this Payee” and make your monthly benefit payment of $102.60, or as listed on your friendly reminder notice.
  6. You will receive a confirmation number when payment is made. Please keep this number for your reference.

Alternately, cheques should be made payable to “Local 183 Members Benefit Fund” and mailed to:

LiUNAcare Local 183
200 Labourers Way, Suite 2100
Vaughan, ON
L4H 5H9